Refund policy
Return & Refund Policy
Last updated: July 26, 2026
Thank you for shopping with theroomcasi. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be included.
• Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned or refunded:
• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items that have been used, washed, damaged, or altered after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other returns, the customer is responsible for the return shipping costs.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was shipped. To request an exchange, please contact us before returning your item.
How to Start a Return
To request a return, please contact us at:
Email: support@theroomcasi.shop
Please include:
• Your order number
• The item(s) you wish to return
• The reason for the return
Our support team will provide you with the return instructions.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
theroomcasi
Email: merandailoino@gmail.com
Phone: +1 (231)3641794